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Home > Customer service > Customer Service FAQ
Customer service   unnamed11   unnamed22   unnamed33   unnamed44   unnamed55
Q: what’s the production lead time?
A: our production time for 40’Container is 40~45 days. Small order for less container loaded in 30 days.
Q: what’s the different between your company and other company(competitor) in China? A: All products images are real products images from our workshop.     All high solution photos is taken from our company studio or showroom.     All products has 3 years warranty after shippment.  Q: Why color I received is different from what your website displayed?
A: Colors displayed are a digitized representation of the originals as interpreted electronically and your rendition may vary depending on your computer system, printer, and other factors and limitations. Natural variations in products made of natural materials, such as leather or wood, are to be expected, and are not considered defects. The appearance of natural, stained or dyed wood surfaces, of painted wood or metal surfaces, and of furniture coverings from different dye lots may vary.
Q: How to place order?
A: Please first check our website, decide what you need and how many you need, send a list to any of our salesman, our sales will check and confirm all the thing with you for the order. normally we will keep reply to you within 24 hours.
Q:what is quality warranty? A:We provide 36 months products warranty to make sure our customers obtain good sales.
(All is valid for 36 months except for the PU items with 12 months warranty)
Q: How is the warranty can be assured,because we are oversea's buyers? A:As to oversea's orders we guarantee 36 month (except for PU items) for any reason. In case that any defect item is found,please send us emails with specifics and pictures. We will send replacements part like the legs/arms/cushions to repair the furnitures or make new replacement in any coming orders.Considerating the overseas' long distance apart from China, small spare part for urgent needed can be sent by DHL (Less than 100USD DHL fees) and big spare part (Over 100USD deliver cost) can be sent by next coming order. In another way we will solve as discount with next order. we anyhow will give the solution for meeting any problem.

 

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